The context of collaboration
ADAC e.V. (Allgemeine Deutsche Automobil-Club e. V.) is the largest automobile association in Europe with 21 million members and 8.500 employees. Its fields of activity include roadside assistance, road safety, tourism, technology, law and new developments in mobility. ADAC SE comprises 37 subsidiaries and associated companies, including ADAC Versicherung-AG, ADAC Autovermietung GmbH and ADAC Service GmbH. The ADAC Foundation is involved in research and educational measures to avoid accidents, accident prevention, road safety and mobility research. A particular focus of support is life-saving rescue, which is realised by ADAC Luftrettung gGmbH.
ADAC aims to introduce a powerful intranet to promote collaboration, communication and social interaction among employees.
21,000,000
members
15,000
active intranet users
18
regional clubs connected
23
integrated websites
The challenges ahead
Promote collaboration, communication, and social interaction among employees
Provide up-to-date information through a news blog and effective knowledge management
Ensure mobile access to the intranet, especially for roadside assistance employees
Our solutions
Deploy a powerful intranet using the JustRelate CX Cloud platform, perfectly aligned with ADAC's requirements and adapted to the specific characteristics of the automobile association
Provide a set of features, including targeted home page messages, a digital asset management system, and an event calendar to promote employee involvement
Enable mobile use of the intranet, even on private devices, for flexible access to important information and functions
Results in figures
37
subsidiaries and associated companies connected through intranet
Mobile access
to the intranet,
even on private devices
Better newsletters
and more control over email with Email Builder and modern content management using Interface Builder
Feedback from ADAC is our most valuable argument
The simplicity of operation means that more departments and editors can work with the system, which eases the workload for internal communication.
We use the intranet for internal communication, at the head office, in the 18 legally independent regional clubs and as a mobile web application for the road patrol drivers. In addition, two large areas with work instructions have their own web presences. Thanks to this complex structure, we have in fact created 23 websites, all of which access a defined basic structure but have individual requirements and a partially differing structure.
Susanna Kronseder
Product Owner at Relaunch Intranet
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