Provide your customers with the tools they need to find information, manage their accounts, and resolve issues quickly and independently. JustRelate's self-service portal offers a comprehensive set of features designed to enhance the customer experience.
Self-service features
Knowledge base
Comprehensive, searchable repository of product information, FAQs, and how-to guides.
Account management
Allow users to update their personal information, change passwords, and manage preferences.
Order tracking
Enable customers to view order status, track shipments, and access order history.
Support ticket management
Let users create, view, and track the status of support tickets in real-time.
Video tutorials
Provide visual guidance through product demonstrations and troubleshooting videos.
Chatbot integration
Provide instant responses to common queries with AI-powered chatbots.
Key benefits of self-service
Reduce support costs by deflecting common inquiries
Improve customer satisfaction with 24/7 access to information
Free up agents to focus on more complex, high-value interactions
Gain insights into common customer issues and content gaps
Transforming digital experiences with self-service
Our free resource offers in-depth insights into the power of self-service in modern portal solutions:
How self-service functionality can empower users and reduce support costs
The importance of self-service in meeting customers' expectations for 24/7 access to information and support
Real-world examples of successful self-service implementations in customer portals
Best practices for creating effective knowledge bases, FAQs, and other self-service resources
Tips for integrating self-service with your overall customer support strategy
Complement your understanding of JustRelate's powerful portal capabilities and learn how to create digital experiences that truly resonate with your audience.
