Lacoste

Portal solutions

JustRelate 

Self-service portal solutions

Provide customers with tools to easily find information, manage accounts, and resolve issues independently. 

JustRelate's self-service portals help users complete common tasks without contacting support, saving time and reducing costs.

Self-service features

Knowledge base

Create a searchable library containing product information, FAQs, and how-to guides.

Account management

Let users update personal details, change passwords, and set preferences independently.

Order tracking

Allow customers to check order status, track shipments, and review past orders in real time.

Support ticket management

Enable users to create, view, and track support tickets without assistance.

Video tutorials

Provide clear visual instructions through product demonstrations and troubleshooting guides.

Chatbot integration

Answer common questions instantly through AI-powered chatbots available 24/7.

Key benefits of self-service portals

Reduce support costs

Decrease support volume by enabling users to solve common issues without contacting your team.

Focus on high-value interactions

Free your support agents to handle complex issues that require human expertise.

Improve customer satisfaction

Meet customer expectations for immediate service with 24/7 access to information and tools.

Gain actionable insights

Identify common customer issues and content gaps through user behavior analysis.

How self-service portals transform digital experiences

Explore our free resource to understand how self-service portals improve user experiences and operational efficiency:

  • How self-service portals empower users and lower support costs
  • Meeting customer expectations for immediate, 24/7 information access
  • Real-world examples of successful self-service portal implementations
  • Best practices for creating useful knowledge bases, FAQs, and instructional resources
  • Tips for integrating self-service into your overall customer support processes

Gain deeper insight into JustRelate's portal capabilities to create digital experiences tailored specifically to your audience.

Download the whitepaper
JustRelate Retain Suite Customer Portals

Trusted by leading companies

Over 650 leading companies worldwide rely on the JustRelate CX Cloud.

See references

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