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Retain Suite
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Retain customers and grow loyalty effortlessly

The JustRelate Retain Suite strengthens long-term customer relationships through accessible self-service options. Our platform delivers the tools customers need to solve problems, access information, and engage with your products and services independently.

  • Set up portals for customers, sales teams, suppliers, and staff
  • Manage user access and permissions
  • Deliver support and helpdesk services
  • Share product documentation and resources
  • Host digital events and training
JustRelate CX Cloud - Retain Suite

Build compelling portals that matter

The Retain Suite lets you set up clear, intuitive portals for customers, partners, and employees. These portals help you simplify common tasks and clearly organize information.

Automation for self-service tasks

Let customers easily handle routine processes on their own.

Strategic information architecture

Organize product documentation, support resources, and helpful content clearly in one place.

Personalized customer experience

Offer tailored information and services based on each user's role and needs.
See how with JustRelate Portal

Host events people want to attend

Connect with customers and prospects through digital events. The Retain Suite gives you everything you need to create events online: from registration and email invitations, to live streams and interactive experiences.

Smooth registration process

Quickly set up registration forms and manage attendance clearly.

Live streaming and interactive features

Run live video streams, breakout sessions, virtual showrooms, and interactive chats.

Follow-up communications

Easily manage event-related emails, surveys, and follow-up actions after the event.

Deliver impactful eLearning experiences

Offer your employees and partners clear online training. This helps them continuously improve their skills and knowledge, at lower cost.

Cost-effective training

Deliver consistent, high-quality training without large expenses.

Flexible online courses

Employees can learn anytime, anywhere, at their own pace.

Power your B2B commerce success

Clearly organize your B2B online sales. Retain Suite helps you build a straightforward ecommerce platform that integrates easily with your existing systems.

Direct system integration

Connect your ecommerce platform seamlessly with your CRM, ERP, shipping, and payment systems.

Human-centered digital support

Provide clear, personalized advice through video chats, virtual product demos, and guided purchasing processes.

Commerce ready for every device

Reach customers wherever they are – on smartphones, tablets, wearables, voice assistants, or directly in-store.

Customer feedback is our most valuable argument

“The simplicity of operation means that more departments and editors can work with the system”

We use the intranet for internal communication, at the head office, in the 18 legally independent regional clubs and as a mobile web application for the road patrol drivers. In addition, two large areas with work instructions have their own web presences.

Julien Catani

Susanna Kronseder
Product Owner at Relaunch Intranet, ADAC

“We are very proud of these outstanding results"

The digital platform for RSNA 2020 was described by visitors as the ‘most memorable exhibit’. A notable percent of customers who are considering purchasing our products in the next twelve months said the exhibit had a very strong influence on their purchasing decision. 

Julien Catani

Reto Merges
Global Head of Expanding Precision Medicine, Siemens Healthineers

“When such close collaboration is ultimately crowned with success, it's really fun!”

For a while we were working flat out just on the data security aspect of our portals, and we were really pushing each other to find the best result, but all of a sudden, the solution became obvious.

Julien Catani

Jürgen Primbs
Head of New Technologies at Internet and Intranet, LMU Klinikum

“An efficient organisation can only be managed with efficient tools”

That's why TROX chose JustRelate to run over 70 websites worldwide.

Julien Catani

Martin Müntjes

Head of Marketing and Digital Sales, TROX Group

Build loyalty through service

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Service cost reduction

Lower support costs with customer self-service options.

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Team development

Provide convenient online learning for employees and partners.

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Strong sales and relationships

Identify cross-sell and up-sell opportunities from customer behavior data.

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Customer understanding

Track how customers use your portals to better meet their needs.

Discover our solutions
adac

How ADAC built an Intranet that connects 15,000 users across Europe

Read story

Rethinking retention

Why the Retain Suite deepens customer commitment?

The Retain Suite transforms how you maintain customer relationships after the initial sale. Unlike traditional support systems that create friction, our solution builds lasting connections through intuitive self-service portals, digital events, and online training.

  • Customer independence
    Empower customers to find information and complete routine tasks on their own. Reduce support calls while improving satisfaction through 24/7 access to resources.
  • Digital engagement
    Connect with customers through virtual events, training, and interactive experiences. Maintain relationships between purchases without requiring in-person meetings.
  • Knowledge management
    Centralize your product documentation, support resources, and training materials. Make information accessible to customers, partners, and employees when they need it.
  • Growth opportunities
    Identify sales opportunities from customer portal behavior. Convert service interactions into upsell and cross-sell opportunities based on actual usage data.
  • Proven results
    Organizations like TROX and ADAC use Retain Suite to connect thousands of users across Europe. Their success demonstrates how the right retention platform transforms customer relationships into lasting loyalty.
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Retain Suite