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CX Portals

JustRelate

Portals

Use the flexibility and adaptability of the JustRelate portals to offer your customers, partners and employees first-class service around the world and around the clock.

Our portals, based on the Retain Suite, offer a powerful self-service solution that enhances customer satisfaction while significantly improving communication efficiency.

Worldwide, innovative companies rely on us

Over 650 leading companies rely on the JustRelate CX Cloud.

See references

Create impressive, personalized digital experiences

Our portal combines various capabilities to create a tailored solution that meets your unique needs.

  • User-related information includes news, messages, product recommendations, open service tickets, documents, etc.

  • Personalized content, for example, based on location, branch, turnover, or order history

  • Document upload and download functions, for example, for invoices, delivery notes, and contract documents

  • Secure management of customer data, ensuring confidentiality and easy access for users.

  • Order status display and overview of products and services already purchased

  • Streaming of video content such as explanatory, assembly, and installation videos

  • E-learning, for example, through knowledge databases, videos, and podcasts

  • E-commerce components for direct orders and commissioning

  • Communication, for example, through text and video chats or customer forums

  • Streamlined handling of customer requests through automated workflows and AI agents.

  • Extensive evaluation of the use of the portal and its functions and content, which you can use to improve the portal’s range of offers continually

Reto Merges
“An efficient organisation can only be managed with efficient tools. That's why we chose JustRelate's CX Cloud to run over 70 websites worldwide."

Martin Müntjes

Head of Marketing and Digital Sales at TROX

Features that drive results

JustRelate Portal boasts a comprehensive suite of powerful features designed to enhance your digital experience and drive tangible business outcomes. Our toolkit empowers you to create, customize, and optimize your portal effortlessly.

Flexible

With our flexible architecture and low-code configuration, you can create digital experiences that look and function as you envision, helping you meet unique needs.

Composable

JustRelate's composable platform allows you to swap in or add any technology, including your existing systems and tools.

Highly personalized

Create robust and relevant authenticated experiences with permissions, roles, accounts, and personalization designed for known users with specific authorizations.

Low-code

Thanks to our user-friendly Interface Builder, you can quickly adapt and expand content without coding. Digitize critical business processes with low-code capabilities designed for business users.

Integrated AI

Build better digital experiences in a fraction of the time with integrated AI that helps you accelerate content creation, streamline operations, and deliver context-intelligent assistance.

B2B, B2B2C

With a track record of solutions for customers, employees, suppliers, and partners, JustRelate gives you the flexibility to serve the unique needs of your entire business with one platform.

Create, customize, and integrate with ease

Every JustRelate portal starts with our out-of-the-box features, so you have a solid foundation from which to work. Customize everything from content and branding to workflow and personalization with our low-code interface builder. Connect to your existing systems through our universal REST interface and add more functionality as needed to create a truly unique digital experience.

Powerful capabilities for exceptional experiences

JustRelate's Customer Portals offer a comprehensive set of capabilities to create tailored, efficient, and engaging digital experiences.

Customized solutions

Every company is different. Develop a portal as unique as your company, perfectly reflecting your brand, processes, and customer needs.

Self-service functionality

Empower users with comprehensive self-service options, reducing support costs and improving customer satisfaction.

Content & asset management

Centralize and streamline the storage, organization, and distribution of your digital assets and content with our integrated DAM and CMS solutions. 

E-commerce capabilities

Transform your portal into a powerful sales channel with integrated e-commerce functionalities.


​Personalized experiences

Create tailored interactions based on user data, behavior, and preferences to boost engagement.

Seamless integration

Say goodbye to siloed systems! Connect your portal with existing CRM, ERP, and PIM systems for real-time data flow and up-to-date information.

Enterprise-grade security

Protect sensitive customer data with robust security features and ensure GDPR compliance.

Cloud-based infrastructure

We've got you covered. Take advantage of Amazon Web Services (AWS) for unparalleled reliability with 99.999% availability.

Transforming digital experiences

Our free resource offers in-depth insights into modern portal solutions:

  • Key differences between customer (B2C) and channel (B2B) portals
  • Essential features and functions of successful portals
  • How portals can drive customer satisfaction, increase revenue, and reduce costs
  • Best practices for personalization and self-service capabilities
  • Real benefits for various departments: IT, Sales, Marketing, and Service

Complement your understanding of JustRelate's powerful portal capabilities and learn how to create digital experiences that truly resonate with your audience.

Download the whitepaper
JustRelate Retain Suite Customer Portals

Solutions built with JustRelate Portal

Enterprise websites

Open up new business opportunities by offering potential customers an engaging, modern digital experience.

Supplier portals

Simplify supplier management through a single interface that increases visibility into processes and improves collaboration.

Employee and HR portals

Increase internal efficiency and productivity with a single solution for employee management and HR processes.

Customer portals

Personalizing experiences, simplifying self-service, and centralizing resources and tools on a single platform will make customers and internal teams more efficient.

Partner portals

Manage complex partner relationships on one platform, enhancing collaboration and simplifying operations for partners and internal teams.

Investor relations portal

Provide investors with a dedicated platform for accessing financial information, reports, and company updates.

TROX Group

Globally available web portals, CPQ, channel sales, IOT and much more

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Benefits for customers

  • 24/7 self-service access to relevant information and tools

  • Increased customer satisfaction by convenient, round-the-clock service

  • Personalized offers and content

  • Efficient communication and support

Benefits for businesses

  • Improved efficiency in customer communication and support

  • Reduced error rates and costs

  • Strengthened customer loyalty through enhanced service and availability

  • Easily customizable and expandable platform

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Start building the portal solution you need today

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