Responsibilities
In your role as Key Account Manager, you will be responsible in particular for the sales success of our SaaS solution Dartagnan (E-Mail Builder).
- Create an account plan for the T0- and T1- Dartagnan Customers (E-Mail Builder) of their portfolio
- Daily animation of the account strategy for each of their targeted clients
- Management of the ONBOARDING (setup) of solutions marketed by the New Business team to clients; they pilot and coordinate with internal teams to ensure adherence to deadlines, financial commitments, and proper deployment of the solution by the client
- Respond to commercial and legal requests from their clients
- Generate up-selling and cross-selling opportunities
- Develop strong interpersonal relationships with decision makers and users to foster loyalty
- Anticipate the needs of their clients and be proactive with them. To do so, they work closely with support teams to identify recurring client requests and implement a commercial strategy to offer them tailored support solutions. Strong market monitoring will complement these actions
- Be involved in the department's activities: Make proposals to improve processes, knowledge of the ecosystem, and take on substantive issues to be determined with the Sales Department
- Adapt their approach according to encountered situations and mobilize internal and external teams for the proper follow-up of clients under their responsibility
- Maintain and constantly update internal CRM tools
- Commercially responsible for the proper adherence to and renewal of contractual commitments with clients (financial and legal commitments)
- Anticipation and management of client risks and crises, and implementation of actions to address them
- Create client success stories and make them available to internal teams (sales, support, ...)
Your Skills
- Advanced French and English language skills (minimum C1 proficiency level)
- Autonomous with strong communication skills (ability to present documents clearly / facilitate various meetings)
- Client-oriented: Ability to understand the needs and requirements of clients, to anticipate their expectations, and to provide quality service to ensure their satisfaction
- Sales skills: Ability to identify and seize commercial opportunities, to negotiate contracts, and to conclude sales while maintaining good relationships with clients
- Account management: Ability to effectively manage a portfolio of clients, to develop account plans, to track performance, and to ensure client retention
- Organizational skills: Ability to prioritize tasks, to manage time effectively, and to work autonomously while meeting deadlines
- Analytical skills: Ability to analyze client data, interpret market trends, and make informed decisions to optimize account performance
- Team spirit: Ability to collaborate with other members of the sales team and internal departments
- Problem-solving: Ability to quickly identify potential issues and find suitable solutions to resolve them while maintaining customer satisfaction
- Industry knowledge: Deep understanding of clients' industry sector, market, competition, and market trends in order to provide relevant advice and solutions
- Capacity for innovation: Being able to propose creative ideas and innovative solutions to meet client needs
Your Benefits
- Friendly home office policy
- Flexible working hours
- Meal vouchers and transportation subsidies
- Professional training
- Company library with the possibility to buy new books
- Celebrations of special events e.g. marriage, childbirth, work anniversary
- Local team dinners and global team events: Summer Party and Christmas Party
- Annual bonus linked to work objectives